Angela Dawson
Denver, USA · +91 90000 00201 · angela.dawson@example.com
Summary
Banking professional with 3 years of experience in branch operations, retail lending and customer service. Comfortable with KYC and compliance, and consistent in meeting deposit and loan targets.
Experience
Assistant Manager, Retail Banking, Valley Co-operative Bank
Denver · Jul 2023 to Present
- Handled a portfolio of 900 savings and current account customers and kept the branch complaint rate under 1%.
- Processed 140 retail loan applications in a year with 100% KYC and documentation compliance.
- Grew branch deposits by $390,000 in 12 months through relationship visits to local businesses.
- Trained 6 new clerks on cash handling and the core banking system.
Customer Service Officer, Orange City Finance
Denver · Jun 2021 to Jun 2023
- Resolved 40 customer queries a day on accounts, cards and loan statements with a 95% satisfaction score.
- Reconciled daily cash and cheque transactions worth $30,000 with zero discrepancies over 18 months.
- Sold insurance and recurring deposits to 110 customers.
Education
B.Com, Banking and Finance, RTM Denver University (2018 to 2021) · First class, 71%
Skills
Retail banking · KYC and AML compliance · Loan processing · Customer relationship management · Core banking systems · Cash and cheque handling · Cross-selling · Deposit mobilisation · MS Excel · Spanish, French and English
Certifications
- JAIIB (Part 1), IIBF (2024)